Privacy Policy

1. Who We Are

Key-En-Lock is a professional locksmith service company based in Brevard County, Florida. Our website address is https://keyenlock.com. We have been serving the Space Coast community since 1999, providing residential, commercial, automotive, and safe locksmith services.

We are committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, and your rights regarding that information.

2. Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you:

• Fill out a contact form or request a quote
• Call us by phone at (321) 224-5625
• Send us an email
• Create a customer portal account
• Leave a comment on our blog
• Submit a testimonial or review

This information may include your name, phone number, email address, physical address, vehicle information (for automotive locksmith services), and details about your service request.

Information Collected Automatically

When you visit our website, certain information is collected automatically, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search terms that led you to our site
• Device type (desktop, mobile, tablet)
• General geographic location (city/region level)

3. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience, analyze site traffic, and understand where our visitors come from. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies — Required for the website to function properly, including session management and customer portal login.
• Analytics cookies — We use Google Analytics (via Google Site Kit) to understand how visitors use our website. Google Analytics collects anonymized data about page views, session duration, and traffic sources. You can opt out by installing the Google Analytics Opt-Out Browser Add-on.
• Performance cookies — We use SpeedyCache to improve website loading speed, which may store cached content on your device.

You can control cookies through your browser settings. Disabling cookies may affect some website functionality.

4. How We Use Your Information

We use the information we collect to:

• Respond to your service requests, quotes, and inquiries
• Schedule and dispatch locksmith services
• Communicate with you about your service (appointment confirmations, follow-ups)
• Process payments for services rendered
• Improve our website content and user experience
• Analyze website traffic and performance
• Display testimonials and reviews (with your consent)
• Maintain our customer portal for service history and account management

5. How We Share Your Information

We may share your information with:

• Service providers — Third-party tools that help us operate our website and business, including Google Analytics, our hosting provider, our payment processor, and our dispatch/scheduling system. These providers only access your information as needed to perform their services and are obligated to protect it.
• Legal requirements — We may disclose information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

6. Third-Party Services

Our website integrates with the following third-party services, each of which has its own privacy policy:

• Google Analytics / Google Site Kit — Website analytics (Google Privacy Policy)
• Google Business Profile — Reviews and business information (Google Privacy Policy)
• LinkedIn — Company page content sharing (LinkedIn Privacy Policy)
• Facebook / Meta — Social media content sharing (Meta Privacy Policy)

We are not responsible for the privacy practices of these third-party services. We encourage you to review their privacy policies directly.

7. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law.

• Contact form submissions — Retained for up to 2 years unless you request deletion sooner
• Customer service records — Retained for up to 7 years for warranty and legal purposes
• Website analytics data — Anonymized and retained according to Google Analytics' data retention settings
• Blog comments — Retained indefinitely unless you request removal
• Customer portal accounts — Retained as long as your account is active

8. Your Rights

You have the right to:

• Access — Request a copy of the personal information we hold about you
• Correction — Request that we correct any inaccurate information
• Deletion — Request that we delete your personal information (subject to legal retention requirements)
• Opt out — Opt out of analytics tracking using browser settings or the Google Analytics opt-out tool
• Withdraw consent — If you previously gave consent for a specific use (such as displaying your testimonial), you can withdraw that consent at any time

To exercise any of these rights, contact us using the information at the bottom of this page.

9. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will promptly delete it.

10. Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption (HTTPS) to protect data transmitted between your browser and our server.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

11. Links to Other Websites

Our website may contain links to third-party websites, including router manufacturer support pages, lock manufacturer websites, and social media platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.